SCORM Compliant Package-AMPR106 Process sales transactions Certificate IV Core units BSBXCM401 Apply communication

Core units BSBXCM401 Apply communication strategies in the workplace FNSINC411 Conduct work according to professional practices in the financial services industry FNSINC412 Apply and maintain knowledge of financial products and services Elective units FNSASIC311 Establish client relationship and analyse needs FNSASIC312 Provide personal advice on non-relevant financial products FNSASIC314 Provide Tier 2 general advice in general insurance BSBDAT501 Analyse data BSBLDR411 Demonstrate leadership in the workplace BSBLDR413 Lead effective workplace relationships BSBLDR414 Lead team effectiveness BSBOPS402 Coordinate business operational plans BSBPEF402 Develop personal work priorities * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AVIF0023 Apply aircraft safety procedures AVIF0034 Apply aviation work health and safety procedures AVIG0003 Work effectively in the aviation industry TLIE2007 Use communications systems TLIO1002 Follow security procedures when working with passengers and personnel Electives TLIC1051 Operate commercial vehicle TLID0021 Store and handle dangerous goods and hazardous substances TLIF2018 Operate firefighting equipment TLIK2010 Use infotechnology devices in the workplace AVIE0003 Operate aeronautical radio * We can develop additional elective units that are not listed on request (Please contact us for further information)

write and edit complex descriptive texts in a professional context General Elective BSBITU304 Produce spreadsheets BSBITU306 Design and produce business documents BSBWOR404 Develop work priorities BSBINM301 Organise workplace information * We can develop additional elective units that are not listed on request (Please contact us for further information)

All CAQA LLND Kits undergo industry validation

Core units MSMENV272 Participate in environmentally sustainable work practices MSMSUP102 Communicate in the workplace MSMSUP106 Work in a team MSMWHS200 Work safely SIRXCEG001 Engage the customer Elective units MSFGN3003 Advise customers on products and services BSBCMM301 Process customer complaints BSBCUE304 Provide sales solutions to customers BSBCUS301 Deliver and monitor a service to customers BSBDES202 Evaluate the nature of design in a specific industry context BSBDES301 Explore the use of colour MSFGN2001 Make measurements and calculations * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-AMPR106 Process sales transactions Certificate IV Core units BSBXCM401 Apply communication* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.