SCORM Compliant Package-TLIG2007 Work in a socially diverse environment HLTINFCOV001 Core units BSBDIV501 Manage diversity

Core units BSBDIV501 Manage diversity in the workplace SITTIND001 Source and use information on the tourism and travel industry SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict SITXFIN002 Interpret financial information SITXFIN003 Manage finances within a budget SITXFIN004 Prepare and monitor budgets SITXHRM003 Lead and manage people SITXMGT001 Monitor work operations SITXMGT002 Establish and conduct business relationships SITXWHS003 Implement and monitor work health and safety practices Elective units SITTTSL013 Construct promotional international airfares Group A SITTTSL014 Construct advanced international airfares Group A SITTTSL015 Administer billing and settlement plans Group A SITTTSL016 Provide specialist advice on cruises Group A SITTTSL017 Maintain product inventories Group A SITXCCS002 Provide visitor information Group A SITXHRM002 Roster staff Group B SITXHRM004 Recruit

Core units AHCWHS402 Maintain workplace health and safety processes AHCWRK410 Implement and monitor environmentally sustainable work practices Elective units AHCBIO401 Plan and implement a biosecurity program Group A AHCCHM404 Develop procedures to minimise risks in the use of chemicals Group A AHCCHM405 Plan and implement a chemical use program Group A AHCWRK409 Supervise work routines and staff performance Group A AHCBUS407 Cost a project Group B AHCBUS408 Operate within a budget framework Group B AHCIRG437 Schedule irrigations Group B BSBESB407 Manage finances for new business ventures Group C BSBFIN401 Report on financial activity Group C BSBOPS403 Apply business risk management processes Group C * We can develop additional elective units that are not listed on request (Please contact us for further information)

procedures and programs to meet legislative requirements BSBSUS301 Implement and monitor environmentally sustainable work practices * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MSMENV472 Implement and monitor environmentally sustainable work practices MSS405001 Develop competitive systems and practices for an organisation MSS405013 Facilitate holistic culture improvement in an organisation Elective units MSS405004 Develop business plans in an organisation implementing competitive systems and practices MSS405005 Manage competitive systems and practices responding to individual and unique customer orders MSS405006 Develop a Balanced Scorecard MSS405007 Introduce competitive systems and practices to a small or medium enterprise MSS405008 Analyse and map a value stream MSS405009 Manage a value stream MSS405014 Develop a communications strategy to support operations MSS405015 Manage relationships with non-customer external organisations MSMENV672 Develop workplace policy and procedures for environmental sustainability MSS404054 Apply statistics to operational processes MSS405020 Develop quick changeover procedures MSS405021 Develop a Just in Time system MSS405022 Design a process layout MSS405023 Develop a levelled pull system for operations and processes MSS405024 Apply the theory of constraints MSMSUP390 Use structured problem solving tools MSS014009 Evaluate sustainability impact of a work or process area * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MEM09002 Interpret technical drawing MEM11011 Undertake manual handling MEM12023 Perform engineering measurements MEM12024 Perform computations MEM13015 Work safely and effectively in manufacturing and engineering MEM14006 Plan work activities MEM16006 Organise and communicate information MEM16008 Interact with computing technology MEM17003 Assist in the provision of on-the-job training MEM18001 Use hand tools MEM18002 Use power tools/hand held operations MSMENV272 Participate in environmentally sustainable work practices Elective units MEM05001 Perform manual soldering/desoldering - electrical/electronic components MEM06007 Perform basic incidental heat/quenching

SCORM Compliant Package-TLIG2007 Work in a socially diverse environment HLTINFCOV001 Core units BSBDIV501 Manage diversity* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.