Learner Guide-FNSINC504 Apply ethical frameworks and principles to make and act upon decisions FSK charge and replace batteries and

charge and replace batteries and jump-start vehicles AURETU102 Recover vehicle refrigerants AURVTA001 Prepare vehicles for customer use * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FNSASIC314 Provide Tier 2 general advice in general insurance FNSASIC315 Provide Tier 2 personal advice in general insurance FNSIBK412 Implement new and renewed insurance program for insurance broking clients FNSIBK413 Place client insurances with insurer and confirm insurance cover with clients FNSIBK414 Provide a claims service to insurance broking clients FNSIBK415 Meet compliance requirements relating to insurance broking FNSIBK416 Deliver insurance broking services FNSINC412 Apply and maintain knowledge of financial products and services Elective units BSBCMM411 Make a presentation BSBOPS305 Process customer complaints BSBOPS404 Implement customer service strategies BSBOPS505 Manage organisational customer service * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency PSPETH003 Promote the values and ethos of public service PSPLEG003 Promote compliance with legislation in the public sector PSPGEN047 Promote diversity PSPGEN054 Use complex workplace communication strategies * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBPMG810 Prioritise projects and programs BSBPMG811 Select and balance the portfolio BSBPMG812 Manage and review portfolio performance BSBPMG813 Govern the portfolio Elective units BSBPMG814 Lead the portfolio BSBLDR811 Lead strategic transformation BSBLDR812 Develop and cultivate collaborative partnerships and relationships BSBSTR801 Lead innovative thinking and practice * We can develop additional elective units that are not listed on request (Please contact us for further information)

apply and remove make-up * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-FNSINC504 Apply ethical frameworks and principles to make and act upon decisions FSK charge and replace batteries andOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce