Training and Assessment Strategy-HLT23221 Certificate II in Health Support Services CHC Core units BSBXTW301 Work in

Core units BSBXTW301 Work in a team CPPCMN4008 Read plans

Core units FNSASIC314 Provide Tier 2 general advice in general insurance FNSASIC315 Provide Tier 2 personal advice in general insurance FNSIBK412 Implement new and renewed insurance program for insurance broking clients FNSIBK413 Place client insurances with insurer and confirm insurance cover with clients FNSIBK414 Provide a claims service to insurance broking clients FNSIBK415 Meet compliance requirements relating to insurance broking FNSIBK416 Deliver insurance broking services FNSINC412 Apply and maintain knowledge of financial products and services Elective units BSBCMM411 Make a presentation BSBOPS305 Process customer complaints BSBOPS404 Implement customer service strategies BSBOPS505 Manage organisational customer service * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency HLTAHA019 Assist with the monitoring and modification of meals and menus according to individualised plans HLTAHA021 Assist with screening and implementation of therapeutic diets HLTAHA018 Assist with planning and evaluating meals and menus to meet recommended dietary guidelines HLTAHA020 Support food services in menu and meal order processing * We can develop additional elective units that are not listed on request (Please contact us for further information)

present and debate ideas BSBCRT402 Collaborate in a creative process BSBDES304 Source and apply design industry knowledge BSBDES305 Source and apply information on the history and theory of design BSBDES401 Generate design solutions BSBDES403 Develop and extend design skills and practice * We can develop additional elective units that are not listed on request (Please contact us for further information)

Trainer/Assessor Assessment PackThe trainer assessment pack includes benchmark answers and evidence criteria used to assess the student's competence (i

Training and Assessment Strategy-HLT23221 Certificate II in Health Support Services CHC Core units BSBXTW301 Work inYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.