PowerPoint-TLIC3034 Berth and shut down an electric tram Skill Set aggressive or abusive customers SIRXECM002

aggressive or abusive customers SIRXECM002 Prepare digital content SIRXMKT002 Use social media to engage customers SIRXCHA001 Facilitate the change process * We can develop additional elective units that are not listed on request (Please contact us for further information)

operate and maintain basic static machines MSFFM2011 Apply manufactured board conversion techniques MSFFM3009 Produce manual and computer-aided production drawings MSFGN2001 Make measurements and calculations MSFGN3001 Read and interpret work documents MSFGN3002 Estimate and cost job TLID2003 Handle dangerous goods/hazardous substances Elective units MSFFM2003 Select and apply hardware MSFFM2004 Apply sheet laminates by hand MSFFM2005 Join solid timber MSFFM2007 Follow plans to assemble production furniture MSFFM2008 Bend and form cane MSFFM2009 Construct cane furniture MSFFM2012 Set up

assemble and dismantle utilities industry components UEECD0027 Participate in development and follow a personal competency development plan UEECD0043 Solve problems in direct current circuits UEEEC0060 Repairs basic electronic apparatus faults by replacement of components UEERE0001 Apply environmentally and sustainable procedures in the energy sector Elective units BSBOPS203 Deliver a service to customers UEECD0035 Provide basic instruction in the use of electrotechnology apparatus UEECO0002 Maintain documentation UEEAS0001 Assemble electronic components UEECD0020 Fix and secure electrotechnology equipment * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SIRXSLS001 Sell to the retail customer SIRXIND001 Work effectively in a service environment SIRXCEG002 Assist with customer difficulties SIRXCEG001 Engage the customer SIRXCEG003 Build customer relationships and loyalty SIRWSLS002 Analyse and achieve sales targets * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency ICTCYS406 Respond to cyber security incidents ICTCYS402 Identify and confirm cyber security incidents ICTCYS403 Plan and implement information security strategies for an organisation * We can develop additional elective units that are not listed on request (Please contact us for further information)

PowerPoint-TLIC3034 Berth and shut down an electric tram Skill Set aggressive or abusive customers SIRXECM002Our PowerPoint presentations support trainers to deliver effective, engaging and compliant classroom or webinar delivery of a qualification or unit. PowerPoint presentation The PowerPoint presentation supports the trainer teacher in creating an interactive learning environment. We provide all documents to you in Microsoft Office format, so you can easily customise them as required. You are free to rebrand and reproduce these within your registered