Learner Guide-SITHFAB035 Provide silver service Self-Study Guide Core units BSBLDR801 Lead personal

Core units BSBLDR801 Lead personal and strategic transformation BSBLED802 Lead learning strategy implementation Elective Units BSBLED805 Plan and implement a mentoring program Group A BSBLED806 Plan and implement a coaching strategy Group A Additional electives BSBFIM501 Manage financial resources Group B BSBINN601 Lead and mange organisational change Group B * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBITU307 Develop keyboarding speed and accuracy BSBWHS201 Contribute to health and safety of self and others BSBIND301 Work effectively in an educational environment Elective units BSBADM405 Organise meetings Group A BSBCUS301 Deliver and monitor a service to customers Group A BSBEBU401 Review and maintain a website Group A BSBCMM301 Process customer complaints Group B ICTICT103 Use

Core units MEM16008A Interact with computing technology MEM30012A Apply mathematical techniques in a manufacturing

machinery and equipment AHCNSY403 Plan a growing-on program BSBOPS304 Deliver and monitor a service to customers BSBOPS403 Apply business risk management processes * We can develop additional elective units that are not listed on request (Please contact us for further information)

and compliance obligations under ASQA Practice Guides

Learner Guide-SITHFAB035 Provide silver service Self-Study Guide Core units BSBLDR801 Lead personalOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce