SCORM Compliant Package-CHCDIS005 Develop and provide person-centred service responses Course Core units MSMENV272 Participate in

Core units MSMENV272 Participate in environmentally sustainable work practices MSMSUP102 Communicate in the workplace MSMWHS200 Work safely Elective units AUMANA001 Prepare and document quotations AURACA001 Respond to customer needs and enquiries in an automotive workplace AURACA002 Establish customer requirements of a complex nature AURACA003 Build customer relations in an automotive workplace AURAMA004 Maintain business image in an automotive workplace AURAMA005 Manage complex customer issues in an automotive workplace AURSCA002 Present automotive products and services for sale AURSCA003 Apply sales procedures in an automotive workplace AURSCA004 Carry out cash and non-cash payment operations AURSCA005 Sell automotive products and services AURSCA006 Promote automotive products and services AURSAA001 Process customer complaints in an automotive workplace BSBCUS501 Manage quality customer service AURSCA001 Select and supply automotive parts and products AURSLA001 Comply with legal requirements when selling automotive products and services AURSBA002 Identify and match uncommon automotive parts AURTTA017 Carry out vehicle safety inspections HLTAID003 Provide first aid MSMOPS212 Use organisation computers or data systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CHCCCS023 Support independence and wellbeing HLTAHW028 Provide information and strategies in chronic condition care HLTAHW034 Provide healthy lifestyle programs and advice CHCCCS001 Address the needs of people with chronic disease * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCBIO401 Plan and implement a biosecurity program AHCBUS408 Operate within a budget framework AHCWHS401 Maintain work health and safety processes AHCWRK401 Implement and monitor quality assurance procedures BSBLDR412 Communicate effectively as a workplace leader Elective units AHCCHM404 Develop procedures to minimise risks in the use of chemicals AHCCHM405 Plan and implement a chemical use program AHCIRG437 Schedule irrigations AHCNSY403 Plan a growing-on program AHCBUS409 Participate in an e-business supply chain AHCIRG435 Determine hydraulic parameters for an irrigation system AHCIRG436 Implement an irrigation-related environmental protection program * We can develop additional elective units that are not listed on request (Please contact us for further information)

tools and equipment to preserve biosecurity AHCBIO301 Identify and report signs of unusual disease or pest AHCBIO204 Follow site biosecurity procedures * We can develop additional elective units that are not listed on request (Please contact us for further information)

ethics and privacy in an ICT environment ICTICT419 Work effectively in the digital media industry ICTICT515 Verify client business requirements ICTPMG501 Manage ICT projects Elective units ICTPRG527 Apply intermediate object-oriented language skills ICTSAD504 Develop and conduct client acceptance test ICTWEB429 Create a markup language document to specification ICTWEB501 Build a dynmaic website ICTWEB516 Research and apply emerging web technology trends ICTPRG418 Aply intermediate programming skills in another language ICTICT514 Identify and manage the implementation of current industry specfic technologies ICTICT517 Match ICT needs with the strategic direction of the organisation ICTWEB502 Create dynamic web pages ICTWEB503 Create web-based programs ICTWEB505 Develop complex web page layouts * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-CHCDIS005 Develop and provide person-centred service responses Course Core units MSMENV272 Participate in* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.