Unit Knowledge Guide-MSFFF2012 Prepare surfaces for finishing New Arrival Core units MEM06007 Perform basic

Core units MEM06007 Perform basic incidental heat/quenching

aggressive or abusive customers SIRXECM002 Prepare digital content SIRXMKT002 Use social media to engage customers SIRXCHA001 Facilitate the change process * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AURACA101 Respond to customer needs and enquiries in an automotive workplace AURASA102 Follow safe working practices in an automotive workplace AURSCA102 Present automotive products and services for sale AURSCA106 Promote automotive products and services AURSLA001 Comply with legal requirements when selling automotive products and services Electives AURSCA105 Sell automotive products and services SIRRINV002 Control stock SIRXSLS002 Follow point-of-sale procedures AURACA103 Build customer relations in an automotive workplace AURAEA002 Follow environmental and sustainability best practice in an automotive workplace AURAFA001 Use numbers in an automotive workplace AURAFA002 Read and respond to automotive workplace information If you require RPL Kits with comprehensive benchmarking

Units of competency PSPGEN048 Support workplace coaching and mentoring PSPGEN053 Provide leadership * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MSS402001 Apply competitive systems and practices MSS402010 Manage the impact of change on own work MSMENV272 Participate in environmentally sustainable work practices MSMWHS200 Work safely Elective units MSS402002 Sustain process improvements MSS402020 Apply quick changeover procedures MSS402021 Apply Just in Time procedures MSS402031 Interpret product costs in terms of customer requirements MSS402040 Apply 5S procedures MSS402041 Apply 5S in an office * We can develop additional elective units that are not listed on request (Please contact us for further information)

Unit Knowledge Guide-MSFFF2012 Prepare surfaces for finishing New Arrival Core units MEM06007 Perform basicOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner