SCORM Compliant Package-TLIF0043 Implement fitness for work procedures UEE aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBESB401 Research and develop business plans

and assemble engineering components MEM12007 Mark off/out structural fabrications and shapes * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AVIF0023 Apply aircraft safety procedures AVIF0034 Apply aviation work health and safety procedures AVIF0040 Employ fatigue risk management practices in an aviation workplace AVIG0003 Work effectively in the aviation industry AVIZ0003 Maintain basic situational awareness in an aviation workplace AVIZ0004 Maintain security awareness and vigilance in an aviation workplace TLID2003 Handle dangerous goods/hazardous substances TLIE0002 Process workplace documentation TLIF2018 Operate firefighting equipment TLIJ2001 Apply quality procedures TLIK2010 Use infotechnology devices in the workplace TLIO1002 Follow security procedures when working with passengers and personnel Electives AVID0005 Accept dangerous goods for air transport TLIB0003 Use and maintain minor mechanical equipment AVID0006 Prepare freight for flight AVID0007 Conduct aviation freight weighing operations TLID0014 Load and unload explosives/dangerous goods TLIF2012 Apply safe procedures when handling/transporting dangerous goods or explosives TLIB2001 Check and assess operational capabilities of equipment TLIE2007 Use communications systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Access to simulated business resources

SCORM Compliant Package-TLIF0043 Implement fitness for work procedures UEE aggressive or abusive customers SIRXCEG009* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.