Learner Guide-TLII5018 Manage customer service Advanced Diploma Core units MEM16006A Organise and

Core units MEM16006A Organise and communicate information MEM16008A Interact with computing technology MEM22001A Perform engineering activities MEM22002A Manage self in the engineering environment MEM30007A Select common engineering materials MEM30012A Apply mathematical techniques in a manufacturing

assess and control safety risks SITHIND002 Source and use information on the hospitality industry SITHCCC018 Prepare food to meet special dietary requirements * We can develop additional elective units that are not listed on request (Please contact us for further information)

implement and monitor energy management * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBCUS401 Coordinate implementation of customer service strategies BSBLED401 Develop teams and individuals BSBWHS401 Implement and monitor WHS policies

policies and procedures in the construction industry MEM15001B Perform basic statistical quality control MEM16006A Organise and communicate information MEM16007A Work with others in a manufacturing

Learner Guide-TLII5018 Manage customer service Advanced Diploma Core units MEM16006A Organise andOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce